View Our Website View All Jobs

Client Services Representative

Join an exciting company at the right time!

 

In March 2013, Soothe set out on a mission to make regular massage therapy more accessible. Four years later, Soothe is now the #1 on-demand massage service and app, with nearly 9,000 certified massage therapists in almost 57 cities across the US, UK, Canada, and Australia. We take great pride in changing the face of massage therapy for both the clients and therapists. We deliver hand-picked, background checked, certified & insured massage therapists to your home, office, hotel, or event space in an hour. We are currently experiencing remarkable expansion (national and international), and are easily dominating the health and wellness industry. What better time to join a startup?

 

Come join our amazing team and become part of this rapidly growing and evolving new tech industry!

 

Description

The Soothe Customer Experience Team is the face and voice of the company. We are the first touchpoint for our clients and massage therapists, and in many circumstances we have to solve complex problems quickly. We are looking to add full-time customer service representatives to our growing team where you’ll be answering the phones, responding to texts, online chat inquiries, and filling appointments. We are ideally seeking experienced call center professionals who enjoy speaking on the phone and making our customers happy! We are a small team set to expand rapidly over the coming months and we are looking for highly motivated people who want to grow with our company!

 

Responsibilities

Provide phenomenal support by handling inbound and outbound call volume, answering emails and text messages, and responding to online chat inquiries
Book appointments and match therapists to fill them
Educate new customers about the services that we offer

 

Qualifications

Education: BA/BS preferred or equivalent experience
Experience: 1+ year of customer service in a call center setting, hospitality, or retail management
Technologically proficient
Open availability
Excellent written and verbal skills, German Language is a plus
Comfortable with a fast-paced, changing environment
Entrepreneurial mindset - willing to wear multiple hats and grow with the company!

 

Benefits & Perks

Health, Dental, and Vision
Fully stocked kitchen
Dog-friendly office
‘Soothe Fridays!’ - Employees are able to receive 10 minute massages every week
All employees receive free table massages at home every month
Company Happy Hours and various functions
Awesome game room
Random fun including bringing in food trucks, karaoke, monthly birthday celebrations, etc.

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150