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Client Services Representative

Join an exciting startup at the right time!

In March 2013, Soothe set out on a mission to make regular massage therapy more accessible. Three years later, Soothe is now the #1 on-demand massage service and app, with nearly 8,500 certified massage therapists in almost 52 cities across the US, UK, Canada, and Australia. We’ve recently raised a $35 million round of funding and we’re expanding our HQ in Los Angeles. We take great pride in changing the face of massage therapy for both the clients and therapists. We deliver hand-picked, background checked, certified & insured massage therapists to your home, office, hotel, or event space in an hour. We are currently experiencing remarkable expansion (national and international), and are easily dominating the health and wellness industry. What better time to join a startup?

Come join our amazing team and become part of this rapidly growing and evolving new tech industry!

Description

The Soothe Customer Experience Team is the face and voice of the company. We are the first touchpoint for our clients and massage therapists, and in many circumstances we have to solve complex problems quickly. We are looking to build a thriving team of full-time customer service representatives who will be answering the phones, responding to texts, online chat inquiries, and filling appointments. We are ideally seeking experienced call center professionals who enjoy speaking on the phone and making customers happy! We are currently in the process of opening a brand new facility in Vegas, and are looking to hire a team of highly motivated people who want to grow with our company!

Responsibilities

Provide phenomenal support by handling inbound and outbound call volume, answering emails and text messages, and responding to online chat inquiries
Book appointments and match therapists to fill them
Educate new customers about the services that we offer

Qualifications

  • Education: BA/BS preferred or equivalent experience
  • Experience: 1+ year of customer service in a call center setting, hospitality, or retail management
  • Technologically proficient
  • Open availability
  • Excellent written and verbal skills
  • Comfortable with a fast-paced, changing environment
  • Entrepreneurial mindset - willing to wear multiple hats and grow with the company!

Benefits & Perks

  • Health, Dental, and Vision
  • Fully stocked kitchen
  • ‘Soothe Fridays!’ - Employees are able to receive 10 minute massages every week
  • All employees receive free table massages at home every month
  • Company Happy Hours and various functions
  • Awesome game room
  • Random fun including bringing in food trucks, karaoke, monthly birthday celebrations, etc.

 

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